General Manager - Customer Service - BPO (9-14 yrs)
Job Description :
- Design a customer service tracking system with analytics
- Build & run top of the line call centre handling both inward & outward flow
- Define a solid data driven implementation strategy and religiously tracking key metrics by customer
Desired Candidate Profile :
- Ensure visible measurable customer satisfaction on product/service that exceeds owner's expectations
- Set SLAs with internal providers to ensure a flawless service experience to schools.
- Responsibility for a team of 4-5 Middle & Senior managers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
