We are hiring for the position, General Manager Service for a leading automobile dealership company in India.

Experience: 8-20 years

Location : Mumbai (on-site)

Ideal candidate :

We are seeking a dynamic and experienced General Manager of Service with 8-20 years of experience within automobile industry in Mumbai to lead the service department. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a proven track record in driving operational excellence and customer satisfaction.

Key Responsibilities :

1. Operational Management :

- Oversee daily operations of the service department, including repair, maintenance, and customer service.

- Ensure the department operates efficiently, meets productivity goals, and adheres to service standards.

2. Team Leadership :

- Lead, mentor, and develop service team members, including service advisors, technicians, and support staff.

- Conduct regular performance evaluations, provide training, and foster a positive work environment.

3. Customer Service Excellence :

- Develop and implement strategies to enhance customer satisfaction and retention.

- Address and resolve customer complaints and concerns promptly and professionally.

4. Financial Oversight :

- Manage the service department's budget, including expenses, labor costs, and parts inventory.

- Monitor and analyze financial performance, including revenue, profitability, and cost control.

5. Process Improvement :

- Identify opportunities for process improvements and implement best practices to enhance efficiency and service quality.

- Ensure compliance with dealership policies, manufacturer standards, and industry regulations.

6. Inventory and Resource Management :

- Oversee the management of parts and inventory to ensure availability and minimize downtime.

- Coordinate with suppliers and vendors to procure necessary parts and tools.

7. Sales and Marketing :

- Develop and execute marketing strategies to promote service specials, warranty programs, and maintenance packages.

- Collaborate with the sales team to identify and address potential service- related sales opportunities.

8. Reporting and Analysis :

- Prepare and present regular reports on service department performance, including key metrics and operational results.

- Analyze data to identify trends, issues, and opportunities for growth and improvement.

Qualifications :

- Bachelor's degree in business administration, Automotive Technology, or a related field (or equivalent experience).

- Proven experience as a General Manager, or similar role in an automobile dealership.

- Minimum 2-3 years of experience in current role handling good volume of around 1500-1800 vehicles). Total Experience ranging from 8 to 20 years.

- Strong knowledge of automotive service operations, repair processes, and customer service practices.

- Excellent leadership, organizational, and communication skills.

- Proficient in service management software and Microsoft Office Suite.

- Ability to make data-driven decisions and manage multiple priorities in a fast-paced environment.

Note :

- The experienced professional with relevant experience should be currently living in Mumbai.

- If your profile matches, we will contact you for further steps.