Job Title: General Manager (Business Development & Client Service)

Location: Chennai

Salary: Up to - 70,000/month

Overview:

We are seeking an experienced General Manager for Business Development and Client Service to drive revenue growth and enhance client satisfaction. This role requires a proactive leader who can manage relationships, identify new business opportunities, and ensure the successful execution of deliverables.

Key Responsibilities:

Business Development:

- Actively pitch for new business opportunities and secure monthly sign-ups with new clients.

- Build and manage a robust sales pipeline to meet and exceed monthly sales targets.

- Research and identify potential clients to expand the company's market presence.

Client Relationship Management:

- Develop a thorough understanding of existing clients' needs and ensure their satisfaction through effective service delivery.

- Establish and nurture long-term relationships with clients to promote loyalty and repeat business.

- Serve as the primary point of contact for client inquiries, providing timely responses and solutions.

Deliverables Execution:

- Ensure that services are delivered on time and to the highest quality standards.

- Collaborate with internal teams to address and solve client-side challenges creatively and effectively.

- Monitor project timelines and deliverables to ensure client expectations are met.

Financial Coordination:

- Work closely with the Finance team to manage invoicing and ensure timely payments from clients.

- Assist in budgeting and forecasting revenue streams based on client contracts and projected sales.

Reporting:

- Prepare and present regular reports to top management regarding client engagement, revenue performance, and growth strategies.

- Analyze sales data to inform strategic decisions and improve overall performance.

Continuous Improvement:

- Implement strategies to enhance customer experience, focusing on availability, delivery times, and cost minimization.

- Continuously seek feedback from clients to identify areas for improvement and adapt services accordingly.

Requirements:

- Proven experience in an advertising agency or a similar environment.

- Strong background in events and exhibition coordination.

- Exceptional analytical and problem-solving skills.

- Excellent verbal and written communication abilities.

- Relevant undergraduate or postgraduate degree in Advertising or a related field.

- Willingness to travel as required.

Attributes:

- Strong ownership mindset with a focus on revenue generation.

- Ability to drive sales growth consistently on a month-to-month basis.

- Deep understanding of industry processes and trends.

- A combination of ambition (hunger) and humility in approach.

Reporting Structure: This position reports directly to the CEO.