What makes Gartner Research a GREAT fit for you ?

When you join Gartner Research, you- ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You- ll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing our clients worldwide the unbiased insight they need to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration you- ll not only help clients deliver on the promise of digital, you- ll grow your career and the scope of your impact across industries. Our culture demands hard work - and rewards it with exceptional opportunity. If you- re always looking for what's next in technology, Gartner is looking for you.

About this role :

The Writing Coach role meets with India staff to evaluate their writing abilities and coach them toward creating succinct, engaging, and grammatically correct publications and presentations (including research content, on-screen presentations, web content, and e-mails). The Coach evaluates staff skills in order to create and present 1-1 training curriculum and monthly group training curriculum (with support from Writing Coach Lead, Editorial Director and Learning & Development, U.S. and India). Subjects of expertise include writing, grammar, style, and voice. Additional responsibilities may include other writing assessment duties, as assigned.

What you- ll do :

Training and Coaching :

- Assess and monitor the writing and grammar training needs of staff, evaluating staff on initial meeting and analyzing their progress across subsequent meetings. Work with each participant to create a coaching plan. Provide clear, effective, timely responses to in-the-moment inquiries.

- Research, create, and facilitate the appropriate training for staff via monthly classroom sessions and ongoing 1-1 coaching sessions. Lead training on editing, self-proofing, and writing in Gartner voice for an online business audience.

- Provide overall guidance on quality of writing, ensuring messages are concise and cogent. Analyze training needs across staff and at individual levels to identify gaps between current and desired performance.

- Gracefully yet pointedly deliver writing feedback to all levels of research staff, helping them noticeably improve their writing quality.

- Perform expert rewrites. Act as ultimate staff resource on style, writing, grammar, punctuation, composition, and editing questions. Understand the founding principles of writing for a business audience and teach them to others.

- Research, create, and deploy the most effective writing checklists, takeaways, and guidelines to improve writing quality and knowledge. Maintain a database for easy staff access.

Project Management and Analysis :

- Develop and maintain monthly reports that highlight areas for improvement, average session scores, participation, and score breakdowns by error type. Track sessions and survey responses and other related duties.

- Meet monthly with research leaders to discuss group writing challenges and suggest next steps. Partner with research leaders and L&D lead to devise strategies for staff participation and learning.

- Able to work with limited supervision to lead, guide, and coordinate others across the India office.

- Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with clients. Negotiate with clients on timelines and project task specifications.

- Assess coaching usage and strategize how to increase participation if necessary. Carry out communication strategy (in-person meetings, e-mails, office townhall, etc.) to boost staff understanding of best ways to take advantage of coaching.

- Participate in the ongoing review and evaluation of the writing center.

What you- ll need :

- Demonstrated expert written and verbal English and communication skills, including rewriting, composition, grammar, vocabulary, editing, spelling, and punctuation

- Passion for supporting and assisting writers at all levels of writing proficiency

- Ability to communicate effectively on an individual and organizational level

- Excellent client relationship and interpersonal skills and willingness to provide the highest level of service

- Sense of curiosity about potential improvements and big-picture plans for the writing center

- Positive, solution-oriented approach to problems

- Ability to proactively identify inflexible or shifting deadlines and provide solutions under pressure

- Strong work ethic; excellent time management and multi-tasking abilities

- Self-motivated and confident with an ability to take initiative

- Conversant with delivery models and modes of training most effective for writing coaching, including assessing and using new technologies

- Excellent MS Office and computer skills

Education/Experience Requirements

- Master's degree in English, Journalism, Communications or a related field strongly preferred

- Bachelor's degree in English, Journalism, Communications or a related field strongly preferred

- At least 5 years of experience in editing and/or writing required (for internal candidates, minimum 2 years of experience in editing/writing/coaching writing at Gartner required)

- Experience in coaching writers in a fast-paced, complex environment preferred

- Project and expectation management experience

Who you are :

- Exceptional attention to detail, capable of delivering error free content

- Strong communicator (verbal and written)

- Able to perform gracefully under pressure and provide guidance on inflexible and shifting deadlines

- Superior customer service ethic and interpersonal skills

- Organized and multitasker

What we offer :

In addition to an outstanding work environment with advancement potential, Gartner creative associates enjoy exceptional compensation and benefits, including:

- Competitive base salary

- Bonus based on performance

- And staff friendly time off policies

About Gartner:

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. - Visit gartner.com to discover more.

Equality statement :

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to Applicant.Assistance@gartner.com

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