Responsibilities:

- Develop a trusted advisor relationship with VIP Player.

- Identifying key opportunities, leverage points and expectations in the user journey experience to achieve customer satisfaction.

- Provide problem resolution and communication for all issues that may arise.

- Establish post-go live activities to closely monitor the success of our customer experience.

- Become an expert on RummyCulture's products and services

- Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap.

Requirements:

- 3+ years of relevant customer service and account management experience.

- Strong written and oral communication skills.

- Proven track record of managing multiple competing priorities.

- Possess the ability to manage relationships with VIP Customers.

- Good understanding in the game.

- Languages - Hindi, Telugu, Tamil (Knowing 2 language would be an advantage)

Great to have:

- Passionate about gaming.

- Some of our benefits:

- Gaming culture, Huge growth opportunities and personal development. You will get a chance to work with innovative and challenging projects that have not been done before. We love all ideas and discussion and we provide very flexible working hours.

Qualifications : 

Competencies, Experience, Skills, knowledge, and qualifications :

- iGaming and industry knowledge a plus but not essential

- Previous operational in Customer Relationship Management

- Technical capacity with the ability to translate technical language to customers

- Experience of using tools such as JIRA & Confluence a plus but not essential

- Must be resilient and able to work well under pressure

- Strong organization, communication and interpersonal skills

- Strong reporting & presentation skills

- Confident speaker

- Detail-oriented

- Disciplined

- Able to prioritise own workload

- Proven ability to maintain high customer satisfaction

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.