About the role :

- Resolves user issues, queries, concerns with effective, clear, and professional written communication.

- Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.

- Consistently achieve the daily productivity targets and ensure quality standards are met.

- Provides prompt and efficient service to users including the appropriate escalation of user issues.

- Some amount of calling experience is required, the support associate should be able to call users and resolve the query, if its not resolved over an email.

What you'll do :

- Maintains a positive and professional behavior always portraying the company in a positive image while effectively managing customer complaints/issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.

- Contributes to a positive team environment and Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Liaise with other departments such as Product team or Technical Team, as required to resolve user issues and questions.

Who can apply?

- Graduate/Undergraduate with overall 3-5 years- experience in Non-Voice Process, and some amount of calling experience is required.

- Demonstrates effective communication, composure, and professional attitude.

- Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues.

- Experience within an E-commerce or International BPO preferred.

- Typing speed of at least 50-60 WPM

- Excellent written communication skills

- Should be able to write a customized response to the clients with ease

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