Gameskraft - Associate/Senior Associate - Customer Support - Voice Process (0-8 yrs)
- Candidate should possess soft skills and answer all customer queries effectively over call.
- Call back users and if the calls are missed. Have Excellent Process knowledge and soft skills and answer all customer queries effectively over call/email.
- Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
- Consistently achieve the daily productivity targets and ensure quality standards are met.
- Provides prompt and efficient service to users including the appropriate escalation of user issues.
- Improve the Customers Experience by ensuring that the Customers Issues are attended promptly, and all their concerns are addressed carefully.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
