Gameskraft - Associate/Senior Associate - Customer Support - Non Voice Process (0-8 yrs)
- Resolve user issues, queries, concerns with effective, clear, and professional written communication over chat/email.
- Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
- Consistently achieve the daily productivity targets and ensure quality standards are met.
- Provides prompt and efficient service to users including the appropriate escalation of user issues.
- Some amount of calling experience is required, the support associate should be able to call users and resolve the query, if it's not resolved over an email.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
