HR Manager at Futuready Media
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Futuready Media - Executive - Online Reputation Management (0-1 yrs)
ORM Executive
Education: Any Graduate / Post Graduate
Location: Remote (only Mumbai candidates can apply)
Exp: Only Fresher's required (experienced candidates please don't apply)
Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.
MANDATORY SKILLS.
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills
ROTATIONAL SHIFT
- 24 hours operation
- 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)
Weekly Off - Rotational
Duties and Responsibility
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
KEY RESPONSIBILITIES
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft cases
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
