Effective Business Correspondence with Internal and External touchpoints

- Good knowledge of Microsoft PowerPoint & Excel

- Business Analytics & Data Management

- Fair knowledge of Call centre CRM and related software's (Preferred but not mandatory)

- Manage all consumer-facing touch points for the Call centre - Pre-Sales, Sales and the Customer Service team

- Lead generation and exploring new business opportunities across Business verticals

- Monitoring and chasing the New Client Acquisition rate Month on Month as per the Target Projections.

- Monitoring and sustaining business through consistent customer engagement by ensuring Client Renewals Month on Month as per the Target Projections.

- Monitoring and maintaining the Average Retail Price of the product offerings to achieve the target revenues.

- Optimizing the Daily Call Connects as per predefined benchmarks

- Communication and Supervision of Sales and Service team to transfer authentic leads for call conversions.

- Using different outreach methods (Cold Calling, Emailing, SMS- s, What's App etc) for enhancing the leads to prospects and hence the conversion ratio.

- Identifying and capitalizing opportunities to upsell and cross-sell.

- Identifying and reporting the individual performance discrepancies within the Sales and Service team as a feedback mechanism.

- Initiating inputs to run marketing campaigns for generating authentic leads

- Driving end to end sales with the team

- Customer Rapport Building

- Overlooking Existing Client Engagement and Customer support

- Monitoring and reporting the customer trends Month on Month

- Monitoring and reporting the regional trends Month on Month

- Monitoring and reporting the lead life cycle progress by scheduling after sales service calls

- Overlooking Customer Complaints and Grievance handling

- Managing and reporting the Customer Complaints Turn- Around- Time

- Ensuring Customer satisfaction with our product offerings at all times

- Customer Feedback generation, documentation and reporting of the customer data

- Maintenance and execution of Quality benchmarks (SOP) for the call handling teams across Sales and Service

- Preparation & supervision of Call verbiage and sales pitch as per the SOP.

- Social Listening for leads across various platforms/ Sources.

- Reduction of Customer complaints Month on Month through quality intervention and automation.

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