HR-Recruitment at Furlenco
Views:852 Applications:217 Rec. Actions:Recruiter Actions:88
Furlenco - Executive - Customer Support (1-5 yrs)
Roles and Responsibilities :
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements :
- Graduate with 1 to 3 years of experience into Customer Support
- Track record of over-achieving targets
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers, especially with CRM software, and good typing skills.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision
CTC - 3.5 to 4 LPA Maximum
Rotational Off
Work from home for some time due to COVID- 19
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
