Customer Success Specialist

- We are looking for a Customer Success Associate who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our HR Tech tool PyjamaHR

- As Customer Success Associate you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

Key Responsibilities :

- Own overall relationship with new and old clients, which includes managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.

- Maintain and develop customer success strategies and best practices.

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.

- Maintain existing customer success metrics and data as directed.

- Provide critical insights to the product team as a means to improve our developing platform.

- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.

- Effectively maintaining client relationships with follow-up, collecting regular feedback.

Required Skills :

- Minimum experience of 1 to 3 years .

- Experience working with SaaS products.

- Working experience in a start-up might be an added advantage.

- Technical curiosity or experience, willingness to learn new things

- Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Pre-requisites :

- Must have excellent communication and written communication skills

- Quick learner, adaptable to changing business needs

- Multitasking skills

About Us :

- FullThrottle Labs is a product studio where we build cutting-edge B2B SAAS applications. Currently, were in the process of closing a $4.5mil round for our flagship product PyjamaHR and are looking forward to scaling rapidly. Join us to be a part of the journey!

Benefits/Perks :

- FullThrottle Labs offers an array of benefits including competitive salaries, equity options, free food and beverages and weekly team outings!

Location : Bangalore (Koramangala - 8th Block)

Salary Range : INR 3,00,000- INR 9,00,000 per annum

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