Overview:

As a Key Account Manager, you will play a pivotal role in nurturing and expanding relationships with our key clients. You will be responsible for managing a portfolio of high-value accounts, ensuring client satisfaction, and driving revenue growth. Your strategic insights and excellent communication skills will be essential in understanding client needs, identifying opportunities, and delivering tailored solutions.

Responsibilities :

Client Relationship Management:

- Build and maintain strong, long-lasting relationships with key clients.

- Serve as the primary point of contact for all account-related matters.

- Understand client objectives, challenges, and preferences to anticipate needs and provide proactive support.

Account Growth and Retention:

- Develop account growth strategies and action plans to expand business opportunities.

- Identify upsell and cross-sell opportunities within existing accounts.

- Monitor account health and take proactive measures to mitigate risks and ensure retention.

Strategic Planning:

- Collaborate with internal teams to develop comprehensive account plans aligned with client objectives.

- Analyze market trends, competitor activities, and industry developments to identify growth opportunities.

- Provide strategic recommendations to clients based on industry insights and best practices.

Solution Delivery :

- Work closely with the sales and product teams to understand product offerings and tailor solutions to meet client needs.

- Coordinate with cross-functional teams to ensure seamless delivery of products and services.

- Serve as a trusted advisor to clients, offering strategic guidance and innovative solutions.

Performance Tracking and Reporting:

- Monitor key performance indicators (KPIs) and metrics to track account performance.

- Prepare regular reports and presentations to communicate progress, achievements, and areas for improvement.

- Conduct periodic business reviews with clients to assess satisfaction levels and identify opportunities for improvement.

Qualifications:

- Bachelor's degree in business administration, marketing, or a related field. MBA preferred.

- Four years of demonstrated success in key account management or sales roles, preferably in a B2B environment.

- Strong interpersonal skills with the ability to build rapport and communicate effectively with clients at all levels.

- Strategic mindset with the ability to analyze data, identify trends, and develop actionable insights.

- Excellent negotiation and persuasion skills with a track record of achieving sales targets.

- Self-motivated with a proactive approach to problem-solving and decision-making.

- Proficiency in CRM software and Microsoft Office Suite.