Position : Manager - Telesales

Location : Mumbai / Bangalore

Experience : 5+ Years

Reporting To : VP Sales

Company Profile :

ftcash is one of India's fast-growing financial technology ventures, recognized by Forbes, which aims to empower micro-merchants and small businesses with the power of loans using digital payments. ftcash was awarded by the Massachusetts Institute of Technology for 'Most Innovative Future of Work' in the World. After a successful launch in 2015, ftcash has expanded across the country and is now being supported by Facebook, MasterCard, and PayPal to enable merchant services globally. Most notably, ftcash was recognized for its work in financial inclusion by the President of India at Pitch@RB, TechCrunch Disrupt Battlefield, Berlin, Singapore Fintech Festival, and Abu Dhabi Fintech Festival. ftcash has raised $10.2 million from Accion, FMO, and IvyCap Ventures.

Job Description :

We are looking for a - Manager - Telesales- who can lead the team of 20+ tele callers. As a leader, you will be managing the end-to-end operations of the tele-calling setup. You will supervise, manage and motivate the team members & get the desired result from the team. You should also be able to act proactively to ensure smooth team operations and effective collaboration within the team. As a disciplined process owner, skills like Communication, Training & Development, and Performance assessment are a must.

Roles & Responsibilities :

- Responsible for achieving daily, weekly & monthly targets.

- Create a winning attitude in the team.

- SWOT analysis of team members.

- Weekly performance updates & forecasting.

- Coaching & mentoring team members. Extract the best out of them.

- Ensure customer satisfaction by ensuring high-quality customer service and effectively handling customer complaints.

Requirements :

- 07 + years of Tele Sales experience in the finance Industry

- Strong verbal and written Communication Skills.

- Expert in MS Office especially MS Excel & PowerPoint.

- Organizational and Leadership skills.

- Experience in leading a team of 20+ tele callers.

- Tele-calling experience in the finance industry will be added advantage.

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