Recruiter at Fruges IT Services
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Fruges IT Services - Customer Support Role (0-3 yrs)
Customer Service Representative responsibilities and duties
- The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
