Head - Supply Chain & Logistics at Frogo Foodtech Pvt. Ltd
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Frogo Foodtech - Executive - Customer Service - Control Tower (2-4 yrs)
Responsibilities and Duties :
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the senior management.
- Build a culture of ownership and empowerment within Team
Competencies:
Customer Support :
Knowledge and Skills Required Communication Skills :
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Customer Focus :
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solution
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