We are looking for an exceptional customer enthusiast professional to join our community team and help us scale the Freshworks Community program globally.

At Freshworks, our vision is to enable businesses to win - Customers for life. The Community team at Freshworks exists to build and grow a loyal tribe of evangelists and advocates from our user base with a sense of strong belonging to the Freshworks brand.

The Community Marketing Specialist role is responsible for designing key programs aimed at onboarding our multi-segment user base and driving persona-based engagement and growth initiatives. This role will also entail high visibility and cross-functional collaboration with the organisation. The ideal candidate is comfortable handling all aspects of building and scaling a highly engaged user community with focus on driving advocacy and growth.

Roles and Responsibilities : 

- Collaborate with customer success, sales, account management and product marketing teams to constantly grow our Refresh community

- Ideate and execute outreach programs to increase community awareness and user base to scale Refresh community

- Create and own content calendar for all communication ( Newsletters, emails and announcements) related to refresh community

- Own the gamification framework of the community to ensure consistency in driving engagement of users

- Drive rewards and recognition campaigns within the community to ensure best-in-class engagement in Refresh community

- Collaborate with Global Customer Advocacy teams to recognise brand advocates and further fuel the growth of the Refresh community

Requirements : 

- 4 - 8 years of Community/Customer Marketing/Customer Success roles in a B2B enterprise organization

- Be an innovative thinker, creative problem solver and effectively manage multiple on-going assignments in a fast paced, fluid environment

- Strength in collaborating with cross-functional teams across geographies and ability to get things done

- Excellent communication and organizational skills

- Exceptional time and project management skills and process orientation

- Ability to build and maintain effective customer relationships

- An eye for quality and attention to detail

- Results oriented with experience using qualitative and quantitative metrics with a focus on revenue, conversion, adoption, and other marketing goals.

- Experience in managing and scaling a Global Community platform is a big plus!

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