Qualification/Experience:

Bachelor's degree preferred in computers, marketing or similar stream

1-4 years experience (in sales)

Responsibilities:

- Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on

- Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies

- Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams

- Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers

- Understand local markets thoroughly including factors influencing buyer's decisions like economy, technology, and so on

- Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure

- Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams

- Be the single point of contact for partners for all things technical

- Provide L2 support and follow up for partners on customer queries

- Arrange online training sessions and ensure partner is upto to speed with what's new in the product

- Handle incoming support tickets from partners, manage escalations from partners/customers

Requirements :

- Be willing to work in night shift

- Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management

- Excellent verbal and written communication skills

- Self-motivated with a proactive approach on projects

Technical knowledge :

- Attention to detail, ability to articulate clearly

- Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory

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