The Online Product Assistant is the first line of contact for our prospects. You would be our sales and marketing team's concierge, helping reach out to prospects visiting our website (Freshdesk.com) and engaging with our content on chat channels. Your focus is on helping, much like customer service, and not on selling. You should be actively suggesting additional resources from your content library, and providing links to socially curated material as well. You are there to help be a - research assistant- before a prospect is ready to engage with sales.

Requirements:

- Ability to speak and write clearly and accurately;

- Effective listening skills

- Demonstrated proficiency in typing and grammar;

- Knowledge of relevant software computer applications;

- Customer service or sales experience will be valuable.

- Willingness to co-operate with others and work to the greater good;

- Multi-tasking capabilities;

Details:

- The job location is based out of Freshdesk's office in Chennai. http://officechai.com/startups/freshdesk-office-chennai/

- This is a full time job at Freshdesk with competitive compensation.

- Willing to work across timezones to engage with customers from Europe, US, UK, Australia and APAC.

- Contact Visitors using Freshchat product.

- Well versed and trained in all Freshdesk Products: Freshdesk, Freshservice, Hotline and new products

- Capturing leads on Sales enablement tools.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.