In this position, you will : 

- Be responsible for managing our operations and our operations team at plant/ remote locations

- Take complete ownership for delivering on defined objectives for our operations team at plant/ remote locations

- Analyse data regularly and come up with insights aligned towards achievement of defined goals and objectives

- Achieve operational excellence & the optimal customer experience. Custodian of operational processes implemented at plant/ remote locations. Look for areas of optimisation and automation in our processes and work with multiple stakeholders to drive to fruition the changes/ enhancements required

- Be the go to person for customers and team members to solve all operational issues and identify the right solutions to customers

- Engage with the customer on an on-going basis in coordination with other stakeholders. Contribute towards growth of the account

- Own the operational issues and provide suggestions which could contribute to customer delight

- Work with internal and external team members for driving strategic initiatives. Communicate with transporters, drivers

- Lead strategic projects, drive important decisions to improve the experience & growth of our driver partners

- Identify areas of improvement and help improve or innovate new processes to keep teams as efficient as possible

- Able to work with remote teams to develop strategies and foster a cohesive and creative work environment

- Work with internal stakeholders to clearly define goals for the team and drive and monitor the team to meet these goals

- Setting up mechanisms to monitor team performance

- Make presentations for internal and external stakeholders

You : 

- Have experience in operations/ managing special projects in operations space with customer facing exposure is preferred

- Have minimum 4 years of work experience in preferably start-ups and logistics industry

- Bachelors degree is must, MBA is a plus

- Are proactive in nature; when you see an opportunity, you address it, not waiting for someone else to take initiative

- Have exceptional Analytical, problem solving, Excel and data management skills

- Are able to manage new strategic projects where you can- t rely on pre-existing structures and project scope

- Have conceptual Mindset, data-driven mentality and strong business foresight and judgement. Able to roll up your sleeves and analyse the data and pull key insights for your team.

- Have strong inter personal skills and excellent verbal and written communication skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.