Recruiting Manager at FreeUp
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FreeUp - Executive - Customer Service (1-10 yrs)
Job Responsibilities :
- Respond to customers inquiries via live chat, email, phone and social media.
- Build a sustainable relationship of trust and respect with customers by maintaining a positive and empathetic behaviour at all times.
- Act as the Voice of the Customer across the organization to identify product improvements.
- Escalate unresolved issues to the appropriate teams and take ownership of issues and have the determination to follow through.
- Work with the management to stay updated on product knowledge and be informed about any changes in the company policies.
- Understand and meet your KPI's and customer service metrics while providing excellent consistent customer service.
- Work as a results-driven team member with strong attention to customer experience and commitment to quality customer service.
- Have good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
