JD of Franchise Manager

- Evaluate & Shortlist Franchise

- Manage Franchise operations

- Set up Infrastructure & marketing & sales plan

- Put processes & system in place for managing Franchise operations

- Put together audit teams to manage audits

- Willingness to travel

PAN India operations

Strong Management skills - ability to appropriately assign/delegate work and authority to others in the accomplishment of goals provides coaching, advice and assistance as required helps subordinates overcome obstacles and deal with problems appropriately assess contributions and performance of employees provide appropriate recognition, and deal with problems as they arise. Instill in others a sense of pride in the job at hand.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Remain highly visible and be readily available for associates and guests at all times.

- Provide exceptional customer service to all clients, making their stay as comfortable and accommodating as possible while achieving team and Brand goals and standards.

- Review and ensure that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, and safety are followed.

- Maintains and improves property standards and service to ensure client satisfaction and the right public image. Ensure compliance with QA standards.

- Achieve budgeted revenue and profit goals, balancing cost with client satisfaction.

- Comply with all corporate financial controls including, but limited to accounting procedures, accounts receivable, accounts payable and cash handling. Ensures orientations for new team members are thorough and completed in a timely fashion.

- Takes proactive approaches when dealing with employee concerns. Assists team supervisors with constructive coaching and counseling.

- Act as Manager on Duty during General Managers absence.

- Perform other duties as required.

REQUIREMENTS:

- Bachelors Degree or equivalent work experience preferred.

- Prior operations management experience preferred.

- Brand experience preferred. Excellent team building and leadership skills.

- Uses good interpersonal skills and abilities to relate to people of varying ages and backgrounds.

- Excellent computer and organizational skills needed. High energy and strong work ethic.

- Strong oral and written communication skills.

- Ability to manage difficult client situations, respond promptly to client needs, feedback to improve service.

- Excellent customer service skills.

- Be a change leader as we adopt new processes and refine existing ones.

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