HR at Franchise Alpha
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Franchise Alpha - Customer Service Representative (0-3 yrs)
Job Summary
Customer Service Responsibilities list:
- Manage large amounts of incoming/outgoing calls
- Generate sales leads
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Responsibilities and Duties :
CSR Duties and Responsibilities include :
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers- needs to achieve satisfaction
Qualifications and Skills :
Requirements :
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
