HR Executive at FoxyMoron
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FoxyMoron - Senior Executive - Client Servicing (2-3 yrs)
- Regular feedback calls with clients to provide updates, collect feedback and build relationship
- Daily communication with clients to provide updates and collect feedback
- Ensure timely and prompt action (by the team) basis client feedback
- Timely and proactive response to client emails
- Disseminate accurate and complete information to functional teams in a timely manner
- Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
- Document minutes of all meetings (where present)
- Brainstorm with relevant teams for client pitches and execution of briefs
- Accurate referencing and industry benchmarking
- Post updates on social media platforms
Coordinate with other agencies for timely, accurate and complete delivery of work
- Vendor management for outsourced work
- Maintain and create campaign cost sheets
- Create weekly JSRs
- Manage client logistics & incentives
- Create & compile presentations for client meetings, internal management meetings and case studies
- Pitch new concepts to existing clients, based on specifically identified needs of the client
- Competitor analysis to identify process improvements and new potential offerings
- Raise all financial paperwork to clients and review those raised by vendors
- Calculate BCMA accurately
- Regular follow up with the client for due payment and ensure it's release by the due date
- Maintain all financial trackers and update the Associate Account Manager/ Account
- Manager on the same.
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