Senior Client Servicing Executive

Job Purpose :

Person is responsible for FoxyMoron maintaining a leadership position in the market by contributing to :

- Success of a set of assigned client accounts, leading to account renewals and upsells

- Smooth inter-department collaboration through timely, accurate and complete dispensing and collection of information

Role Responsibilities & Deliverables :

1. Strategic :

- Receive small - medium client briefs and decode them with the team

2. Communication & Coordination :

- Regular feedback calls with clients to provide updates, collect feedback and build relationship

- Daily communication with clients to provide updates and collect feedback

- Ensure timely and prompt action (by the team) basis client feedback

- Timely and proactive response to client emails

- Disseminate accurate and complete information to functional teams in a timely manner

- Coordinate with functional teams to ensure timely, accurate and complete delivery of client work

- Document minutes of all meetings (where present)

3. Account Management :

- Brainstorm with relevant teams for client pitches and execution of briefs

- Accurate referencing and industry benchmarking

- Post updates on social media platforms

- Attend shoots and music recordings

- Coordinate with other agencies for timely, accurate and complete delivery of work

- Vendor management for outsourced work

- Maintain and create campaign cost sheets

- Create weekly JSRs

- Manage client logistics & incentives

- Create & compile presentations for client meetings, internal management meetings and case studies

- Pitch new concepts to existing clients, based on specifically identified needs of the client

- Competitor analysis to identify process improvements and new potential offerings

4. Reports :

- Collate data and inputs from functional teams for the purpose of social media and brand analysis report creation

- Create reports for social media and brand analysis

5. Finance :

- Raise all financial paperwork to clients and review those raised by vendors

- Calculate BCMA accurately

- Regular follow up with the client for due payment and ensure it's release by the due date

- Maintain all financial trackers and update the Associate Account Manager/ Account Manager on the same.

Core Competencies :

1. Customer Focus :

- Inside out knowledge of client business

- Timely resolution of client escalations / feedback

2. Platform Knowledge :

- Broad understanding / working knowledge across a broad range of service lines

- Competency on MS office products (Word, Excel, Power Point)

3. Planning & Organizing :

- Tactfully prioritise tasks across brands

- Deliver quality work within deadlines

- Keen eye for detail

4. Communication :

- Excellent written and verbal skills

- Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Experience :

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course - Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 1-3 years of work experience can apply. Prior experience in Client Servicing and Account Management will be preferred

3. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it.

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