Key Account Manager - ForeignAdmits

About ForeignAdmits : ForeignAdmits is a B2B digital platform that helps study abroad consultants amplify their students' admissions and post-admissions journey. Founded by two IIT graduates and international graduates, and backed by prominent VCs and top unicorn founders, ForeignAdmits has grown exponentially, serving over 400 businesses and 5000 students through its 400+ partners.

About the Role :

- As a Key Account Manager, you will be the face of ForeignAdmits to our B2B customers (clients) and in the market. You will be responsible for bridging the gap between clients and the customer service team, building the foundation for a stellar customer experience.

Key Responsibilities :

- Work with clients to ensure they provide constant business to ForeignAdmits

- Review and report business growth from your assigned clients

- Review and activate clients who have been dormant by meeting and interacting with them, as well as through marketing campaigns

- Work closely with the marketing team to run targeted campaigns for clients

- Work closely with the customer success team, ensuring timely reporting of service fulfillment or service status to clients for their assigned leads

- Prepare, maintain, and report timely as per the company's need, the MIS for the clients

- Have in-person and online interaction on a periodic basis with all your assigned clients to understand their business and requirements closely, to help them with our services, and to ensure a proper client persona in our system

Standard of Work Ethics at ForeignAdmits :

- Growth Mindset : Spotting opportunities for growth in line with business directives, building networks and leveraging ideas to ensure business growth through clients, persistence in turning ideas into action with collaborative efforts, and ownership and creativity in approach to clients.

- Customer Centricity : Strong interest in enabling and ensuring the growth of clients, ensuring a smoother and more stellar experience for assigned clients, keeping up to date with market trends and changes in the study abroad and post-admissions industry, and openness to feedback to improve own caliber.

- Accountability and Ownership : Clarity on targets and KRAs, acceptance of responsibility, gaining the trust of stakeholders (clients) and the team, proactiveness in communication and approach to solving clients' problems.

- The ideal candidate will have a proven track record in account management and a deep understanding of the study abroad and post-admissions industry. Strong communication, interpersonal and relationship building skills are essential.

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