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02/07 Deepika
HR Manager at Forbidden Foods Pvt Ltd

Views:57 Applications:35 Rec. Actions:Recruiter Actions:32

Forbidden Foods - Executive - Customer Support (1-3 yrs)

Delhi NCR Job Code: 165442

Key Responsibilities:

- Manage customer calls and emails

- Identify and assess customers- needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Required Experience, Competencies and Skills:

- The ideal candidate will have with 1-3 years of customer support experience preferably with a new age brand

- Must have experience in both calls and email support

- A Graduate/undergraduate from a reputed university

- A empathetic problem solver with High-energy

- Strong verbal and written English communication skills

- Confident, pleasing and amiable personality

- Uncompromising ethical behaviour in all dealings

- Proficient in common IT tools/ software and tech savvy

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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