ROLE : 

Reporting to the SALES DIRECTOR - INDIA, the Customer Success Manager is the owner of sales activities in the Region and Managing & further strengthening the relationship with Key clients. This shall be an Individual Contributor Role working closely with the Internal & External stakeholders.

MAIN RESPONSIBILITIES : 

Lead generation / New Account Acquisitions:

- Monitor the Indian market in search of new business opportunities (Banks/NBFCs/ Fintech) in COLLECTIONS

- Actively promote Flows product portfolio for meeting monthly & quarterly quota.

- Study and benchmark Flows competition (price and product benchmarking).

Hunting:

- Establish long-term strategic partnerships with key industry players in Flows traditional industries (banking, consumer finance, and online lending) to increase Flows market share and ensure its position as a market leader in CMS Outsourcing in the Indian markets.

Farming/ Account Management:

- Drive growth of work volumes with existing clients and ensure work allocations are stable and timely.

- Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-selling.

- Own and develop the relationship with key stakeholders inside Flows key clients, including rankings from clients

- Cooperate with Operations, Risk, and Finance Teams to monitor to ensure sustained profitability of Key Accounts.

Others:

- Manage and solve conflicts with clients with minimal business and reputational impact.

- Stay updated on financial regulation and events and convert changes into opportunities.

- Lead the invoice validation process, as well as act as liaison with the client in regard to Accounts Receivable.

QUALIFICATIONS:

- Proven track record of minimum 6 - 9 years in as Collections Manager or Customer Success Manager, preferably in COLLECTIONS FOR BANKS/FINTECH COs.

- Should possess a strong Network/Connections in Banks & NBFCs

- Bachelors Degree in Economics, Business, Management, Business Administration, Engineering, or similar.

- Ability to manage and coordinate all aspects of an ongoing project.

- Strong problem-solving skills. Ability to work under pressure and with tight deadlines.

- Proven communication, interpersonal, and presentation skills and ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

- Knowledge of the Indian BFSI sector (Especially Unsecured Assets Collections) is a strong advantage.

- Strong connections with Banking and Financial services clients esp

- Want to be challenged and looking for a high growth environment personally and professionally.

Note:

1) Upload your CV for a brief call about your previous roles in https://bit.ly/KAM_FLOWINDIA

2) CVs with limited experience (less than 5 years) in B2B sales / Client Servicing/Key Account Management Activities/Customer Success Management MAY NOT be considered

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.