Senior Talent Acquisition Executive at Flobiz
Views:321 Applications:102 Rec. Actions:Recruiter Actions:21
Flobiz - Customer Success/Chat Support Role (2-5 yrs)
Job brief :
- The responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
- To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
- You should also be familiar with help desk software
- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures
Responsibilities :
- Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
- Analyse and report product issues (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Success Representatives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
