Inside Sales Associate

About Company

- My Billbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. My Billbook is currently being used by more than 5M+ businesses across 1000+ towns, with over $6 billion annual transactions and we are growing 100% month on month.

- Any successful company's success is defined by how happy their customers are. We at Flobiz, strive to provide the best customer experience to our users. As a customer support associate, you will be responsible for handling customer queries, enhancing customer journey with our product and overall service experience.

Roles & Responsibilities :

- Understand the product in detail and provide a quick intro of its features to the users over the call

- Meet Daily, Weekly and monthly upsell targets as per company requirements

- Empathising on the pain points of the prospects, understanding their needs and identifying opportunities for selling the product .

- Schedule demonstrations for the customers and fix meetings with our product expert team .

- Assisting new prospects on the queries over the calls, creating interests in our product offerings.

- Identify, initiate and nurture relationships with potential future prospects that have been identified and build positive relationships with them

Requirements :

- Minimum 2-3 years of experience in Inside Sales/Telesales/B2B Outbound sales.

- Bachelor's Degree (Any domain)

- A candidate with good-clear voice modulation ; prior experience in B2B phone-based sales / inside sales is a must.

- Should have a impressive professional rapport building skills

- Need to be comfortable with heavy outbound calling with a love for targets

- Excellent team player, but also must be able to identify, prioritize and manage work well independently with minimal supervision.

- Resourceful, goal-oriented, metrics-driven and solution focused.

- Ability to comfortably and confidently converse in Hindi & English.

- Need to be Persistent, focused, energetic and a self-starter with excellent multi-tasking and time management skills

- Ability to work well cross-functionally, across departments and with varying personalities and skill sets.

- Ability to work under high pressure situation and meet targets

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