Flikcar - Executive - Customer Care (0-3 yrs)
Outbound Calls : Initiate outbound calls to prospective customers or clients based on the provided leads or databases.
Product/Service Knowledge : Have a good understanding of the products or services offered by the company in order to effectively communicate their features and benefits to potential customers.
Customer Relationship Management : Build and maintain positive customer relationships by providing excellent customer service, addressing inquiries, and ensuring customer satisfaction.
Lead Generation : Identify and qualify potential leads, and pass on qualified leads to the sales team for further follow-up.
Record-keeping : Maintain accurate and detailed records of customer interactions, including contact information, preferences, and feedback.
Follow-Up Calls : Conduct follow-up calls to customers to ensure satisfaction, answer additional questions, and encourage repeat business.
Adherence to Scripts and Guidelines : Follow scripts and guidelines provided by the company to ensure consistency and compliance with regulatory requirements.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
