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06/05 Amiya Kumar
TA Head at Flam

Views:307 Applications:99 Rec. Actions:Recruiter Actions:33

Flam - Executive - Customer Service (1-4 yrs)

Bangalore Job Code: 212087

Roles & Responsibilities :

- Provide exceptional support on chats/ emails & calls to provide resolution to the query and obtain details of complaints.

- Clarify Customer requirements; probe for and confirm understanding of requirements or problems.

- Handling escalations and complex queries

- Keep records of customer interactions and transactions, recording details of inquiries.

- Follow up to ensure that appropriate actions were taken on customers- requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation(Operations/Tech/Product etc.)

- Strong customer service approach to dealing with people at all levels internal and external

- Ability to work effectively in a team environment - Pleasant, professional, and courteous personality

Skills and Qualifications

Experience: (6+ months ).

- Knowledge of Google tools (Sheets, forms etc. ) & Excel.

- Tech Savvy (Troubleshooting basic mobile technical issues)

- Excellent verbal and written communication skills (English & Hindi)

This role is for you if you :

- Love solving problems

- You- re empathetic to new users and can easily put yourself in their shoes.

- Believe giving the best support to our customers is important.

- See yourself training & leading teams at Flam

Bonus points if :

- You previously worked in a customer-facing role (Email / Chat / Voice)

- Worked in a fast paced environment or growing startup

- Provided support to American customers in the previous Job(s)

- Familiar with tools like: Notion, Miro, Whimsical and Slack.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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