Fitelo - Relationship Manager - Client Relationship (0-2 yrs)
About the role :
We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ideal candidate will have :
- Experience as a client relationship manager.
- Knowledge of customer relationship management (CRM) practices.
- Experience in sales or customer service is preferred.
- Problem-solving attitude.
- Excellent communication skills.
- Aptitude for fostering positive relationships.
- Teamwork and leadership skills.
- Customer-oriented mindset.
Specifically, this role will involve :
- Serving customer by providing service information and resolving service problems.
- Attracting potential customers by answering service questions.
- Maintaining customer records by updating clients information.
- Resolving service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution.
- Contributing to team effort by accomplishing related results as needed.
- Gaining solid knowledge of competitors.
