Senior HR & Admin at First Mumbai Store
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First Mumbai Store - Manager - Customer Relationship (2-5 yrs)
- Building and maintaining profitable relationships with key customer
- Overseeing the relationship with customers handled by our team.
- Resolving customer complaints quickly and efficiently.
- Develop customer satisfaction goals
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Stay informed on the latest industry techniques and methods.
- Excellent interpersonal and communication skills.
- Proficient in Microsoft Office and Customer service software.
- A team player with leadership skills.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques
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