Firmway - Executive - Customer Success (1-3 yrs)
- Help and guide customers in starting their journey on our product.
- Coordinating and setting up initial training sessions for the customers to provide them confidence in the tool.
- To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they have purchased from the company.
- Need to be the first face for the customers and should be available to answer any in-bound questions and provide support.
- Innovating in setting up communication infrastructure with the customers to get quick and real feedback.
- Tracking and reporting key client success metrics.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
