Summary Requirement :

- As an Account Management Support Specialist, you will partner with Account Management team to successfully onboard, retain, support and grow clients and will play a key role in driving.

- Customer success by assessing customer needs and finding ways to meet them in order to maintain good relationships.

- The primary focus of this role is to provide backend support to the account managemenbt team by handing various backend tasks.

- The Account Management Support Specialists promotes customer satisfaction, retention, compliance and process efficiencies.

Responsibilities :

- Provides support to the Account Managers ensuring fast and efficient response and resolution of customer requests.

- Working alongside teams of Account Managers the Account Management Support

- Specialists proactively manage inbound customer requests and ensure that these are seen through to full resolution.

-Provide backend support to the Account Management team which involves creating/testing reports, Format/create/update documents for esignatures, completing testing of new featues etc.

- This requires routing client requests to the most appropriate team, responding directly to customers- needs and action frequent clerical and commercial tasks on behalf of the Account management team.

- Account Management Support Specialists insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.

- Account Management Support Specialists are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.

- Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams.

- Actively maintain support quality by following and contributing to SOPs while classifying,maintaining, and resolving helpdesk requests

- Internal and external communication that ensures accountability, execution and customer satisfaction

-Develop a deep level of understanding of the product and its architecture to effectively support customer needs

Required Skills & Qualifications :

- Should have scored 60% & above throughout academics

-Excellent problem-solving skills to help resolve subscriber requests or complaints

-Excellent customer service and communication skills for dealing with different stakeholders.

- Strong organizational and management skills, including ability to manage and prioritize multiple competing initiatives, while maintaining sharp attention to detail.

- Strong analytical abilities and decision-making capabilities.

- Ability to learn quickly and independently, strong team player.

- More than 2 years of experience providing support to US based clients

- Expert at Microsoft Office Suite, Google Apps, CRM and other help desk support software

-Any experience with payments- Credit Card processing, ACH, Check, wires is highly preferred.

- Strong technical aptitude with the ability to absorb technical information and apply to business solutions.

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