Senior HR Associate at Finoculus Software India Pvt Ltd
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Finoculus - Executive - Customer Success (0-1 yrs)
We are a global SAAS company looking to expand rapidly in over 90+ countries globally. We are based out of three locations and we build cloud based edtech services connecting thousands of educational institutions, educators, students, parents globally helping them manage educational journeys better.
We have reached our target of growing to 20 + countries in less than two years. We have done this because of our laser sharp customer focus, dedicated and smart team that create world class products. We are now vastly expanding our marketing efforts to reach more customers. You will be solely responsible for reaching out to the customers and convincing them to be a part of the next global revolution. That means we need you to be able to
- Be savvy in talk and direct email for all inbound and outbound leads
- Figure out the best options available to the customer and articulate them properly
- You must be go-getter, hard working and a creative problem solver
- Be a techie to figure out how to use any tool and be smart on social media
- You will iterate constantly and ensure the funnel leads are relevant
- Expect to be accountable and rewards are based proportionately
- After onboarding the customer, you will be be ultimately responsible for the customer success
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