Job Description

- Provide splendid customer services to customers in a friendly and courteous manner at all times

- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly

- Improve customers- by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

- Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties

- Inform and suggest our products to customers

- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

- Ensure that customers- confidential information is properly protected and only used for official purposes

- Be involved in performing some financial related and marketing transactions

Skills :

- To perform the above duties and responsibilities effectively, the following skills, knowledge, and abilities would be expected that a bank customer service representative should possess:

- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made

- Strong communication skills characterized by excellent writing and speaking skills

- He/she must possess excellent multi-tasking skills and be able to function under pressure

- He/she must also have excellent negotiation skills and be able to influence people

- Ability to use the computer efficiently and also learn how to use new software

- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

- Must have a keen eye for detail and follow instructions to the letter.

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