Job Summary :

- Provide splendid customer services to customers in a friendly and courteous manner at all times.

- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.

- Improve customers by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.

- Ensure that all the company policies and procedures code of conduct and regulatory guide lines are strictly complied with in the process of discharging duties.

- Inform and suggest our products to customers.

- Establish and promote cordial relationship with customers ensuring prompt attendance to their inquiries and solving their problems o grant them maximum satisfaction.

- Ensure that customer's confidential information is properly protected and only used for official purposes.

- Be involved in performing some financial related and marketing transactions.

Skills :

- To perform the above duties and responsibilities effectively, the following skills knowledge and abilities would be expected that a bank customer service representative should possess :

- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.

- Strong communications skills characterized by excellent writing and speaking skills

- He/She must possess excellent multi-tasking skills and be able to function under pressure.

- He/She must also have excellent negotiations skills and be able to influence people.

- Ability to use the computer efficiently and also learn how to use new software.

- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

- Must have a keen eye for detail and follow instructions to the letter.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.