Job Description

Customer Service Specialist

Location: Gurgaon

About FinMapp

At FinMapp, we want to improve people's - Financial Health- by being their custodians. For us, nothing gives us more joy and happiness than being our consumer's go-to guide for their financial goals and literacy. Our team led by the founders is committed day in, and day out to building a unified platform offering all kinds of financial products to our consumers. Finance is an everyday essential for many Indians, and we aspire to be at the forefront of it, through our innovation and problem-solving abilities. Simply put: There's infinite potential for us to educate and empower Indians about their financial health, and we strive to be an integral part of their lives in a seamless manner.

About the role :

FinMapp is looking for a Fresher Customer Support Intern who can take ownership for effectively understanding & resolving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour via phone calls.

- If you're excited to be part of a winning team, FinMapp is the place for you. Make your next career move with us .

Experience : Fresher

Education: BCom/ BBA

Primary roles and responsibilities :

- Manage large amounts of inbound/Outbound calls and resolve any customer query in a timely manner through proper escalation channels

- Follow communication - scripts- when handling different topics

- Identify customers- needs, clarify information, research every issue, and provide solutions and/or alternatives

- Seize opportunities to educate and pitch the right products as and when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call centre database in a comprehensible way

- Frequently attend educational seminars to improve domain knowledge and performance level

- Meet personal/team qualitative and quantitative targets

- Sell the Product while on call or chats.

- Have good knowledge about Financial Products like, Loans, Insurance, Investments

Mandatory skills:

- Previous experience in a customer support role

- Track record of over-achieving the targets

- Strong personal and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multitask, set priorities and manage time effectively

- Hands on experience in inbound customer service

- Hands on experience in working on chat bot

- Hands-on experience in Microsoft Excel.

- Should be proficient in English/ Hindi/ Telugu/ Tamil/ Kannada

Other Skills:

- Excellent written and verbal English communication skills.

- Quick learner, adaptable to changing business needs.

- Ability to multi-task and sustain in a high-pressure startup environment

Why join us ?

- We believe in ownership and are looking for people driven to continuously ship new, impactful features and capabilities for our users and partners.

- Seasoned ability to design, develop and test new functionality, whilst ensuring the platform is always robust and scalable.

- Meritocratic culture & flat hierarchy.

- Industry Competitive Salaries

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