Job Title: Customer Success Executive

Job Location: Mumbai

Job Description:

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA's success.

Key Responsibilities: -

1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution

2. Conduct in-depth training sessions for Client Project stakeholders on using the Product

3. Assist with high severity requests or issue escalations as needed

4. Guide client on product features and how to use them

5. Drive Client Scale-Ups to reach enterprise-level penetration

6. Update client about new feature developments and enhancements according to client business requirements

7. Monitor client accounts to ensure product adoption and usage

8. Demonstrating the product to client pre-execution, if needed

9. Ensure customer satisfaction and build strong customer relationships

Desired skills and experience: 

1. Engineering graduates with 0-2 years of experience

2. Excellent verbal & written communication & presentation skills

3. Ability to multi-task and work in a challenging fast-paced environment

4. Go-getter attitude and a strong work ethic

5. Proficient in MS Excel & PowerPoint

6. Excellent problem-solving skills, attention to detail, and solution-oriented attitude

7. Enthusiasm about technology with demonstrated technical aptitude

About FA:

Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 100+. Over the past 6 years, we have helped FMCG industries in digitizing their field sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices, Eureka Forbes, etc.

We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation is on your mind, FA is the right place for you.

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