Team Lead- Sales

About Us :

- Ferns N Petals having pioneered the concept of flowers and gifts in the country, today has become a driver of marketplace innovation and a contributor to local economies. The journey of FNP, much like the flowers which are at the very heart of its business, has been an organic one. Started with a single store in 1994 in Delhi, by the enterprising Mr. Vikaas Gutgutia, the brand has established a new edge to the flower gifting culture in the country. With his determined efforts and desire to create an extraordinary brand, FNP has grown with the core emphasis across portfolios on customer delight and constant aspiration to deliver exclusivity.

- Today, we lead the floral and gifting industry with 386 outlets in 120 cities, pan India. While the business opportunities are enormous, the commitment to our consumers and our associates is even greater. We take pride in our extensive network and novelty, in equal measure. FNP is consciously foraying into small towns and every nook and corner of the country to mark its presence.

- Recently Lighthouse India Fund has invested Rs 200 crore (USD 27 million) in Ferns and Petals. The company plans to use the funds to invest in improving its systems and technology to enhance the customer experience for all gifting occasions. Below are some of the articles which were covered by the media.

https://www.google.co.in/amp/s/wap.business-standard.com/article-

amp/companies/fernsn-petals-gets-rs-200-cr-funding-from-lighthouse-india-fund-

iii-122031200521_1.html

Website : https://www.fnp.com/

Insta : https://www.instagram.com/fernsnpetalsindia/

Facebook : https://www.facebook.com/fernsnpetalsindia

Role Team Leader at Captive Centre :

- A team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

Team Leader Responsibilities :

- Managing the day-to-day activities of the team.

- Motivating the team to achieve organizational goals.

- Developing and implementing a timeline to achieve targets.

- Delegating tasks to team members.

- Conducting training of team members to maximize their potential.

- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

- Conducting quarterly performance reviews.

- Contributing to the growth of the company through a successful team.

- Creating a pleasant working environment that inspires the team.

Team Leader Requirements :

- Minimum of 2 years experience as TL on papers

- Should have a good experience of reports such as Shrinkage, Attrition, Quality, SLA, NPS, AHT, CSAT

- Should be excellent in communication

- Should have a team handling experience preferable from BPO

- Should have good people management skills

- Should have handled a span of minimum 10 to 20 FTEs

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