Talent Scout at FamPay
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FamPay - Customer Support Role (0-3 yrs)
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers- needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
