You will be working as our - Customer Support Executive- in our - Operations team- . You will be based in Bangalore and working directly with the Management Team in India, as well as our other teams based in Paris & Nigeria.

You will get to work and experience the - different fields of customer support- (QA, Email, Social media, Inbound) and working 5 days a week.

- Quick and significant career progress- can be expected based on performance as the team is growing fast in India.

You will be required to - respond to all calls and/or email inquiries in a timely manner and ensure an excellent customer experience- by correctly identifying customer issues and promptly providing resolution - including timely escalation of issues to the appropriate support levels.

We are waiting for you to work on :

- Delivering excellent service to existing and prospective FairMoney customers;

- Managing all customer care interactions for all FairMoney products;

- Queries resolution and timely escalation of all problematic issues to the team leads incharge;

- Providing feedback on the efficiency of the processes;

- Keeping records of customer interactions, transactions, comments and complaints in our CRM.

Requirements :

-  You must- - speak English and Hindi- - fluently- (3rd language is a strong plus)

-  You must be a graduate- (BSc in any field, BA,...)

- You must have strong communication skills-

-  You have basic knowledge of Microsoft Office (Word, Excel)-

Bonus:

- You already have 1 - 3 years call centre experience

- You already have experience using Freshdesk and/or Salesforce

- You already have work experience within an inbound & outbound sales environment / customer service environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.