Job Description:

Roles and Responsibilities

1. Delivering excellent service to existing and prospective FairMoney customers

2. Managing all customer care interactions for all FairMoney products

3. Queries resolution and timely escalation of all problematic issues to the team leads in charge

4. Providing feedback on the efficiency of the processes

5. Keeping records of customer interactions, transactions, comments and complaints in our CRM

6. Investigate historical data for debts and bills

7. Take actions in order to encourage timely payments

8. Contact clients and discuss their overdue payments

9. Update account status records

10. Prepare and present reports on collection activities and progress

Desired Candidate Profile:

1. You must speak English and Hindi fluently (South Indian languages is a strong plus)

2. You must be a graduate (B.com/BBM/B.sc)

3. You must have strong communication skills

4. You have basic knowledge of Microsoft Office (Word, Excel)

5. You already have 0 - 5 years contact center experience

6. You already have experience using Freshdesk and/or Salesforce

7. You already have work experience within an inbound & outbound sales environment/customer service environment/Collections environment

ONLY Apply if you meet the above requirements.

Recruitment Process:

1. Online Assessment.

2. Phone screening of ~30 minutes with Vikram (Operations Manager at FairMoney India)

3. ~20 minutes interview with HR Priyanka (virtual if situation requires)

4. ~20 minutes interview with HR Head Mayank (virtual if situation requires)

5. Onboarding and trial week.

Education

UG :Any Graduate

Key Skills:

- Customer Service Customer Support Collections

- Customer Relationship Customer Care Collections Process Customer Service Operations Credit Collection

About Company:

FairMoney is building the leading mobile bank for emerging markets.

You will be working as our Customer Support Agent/Collections Executive in our Operations team. You will be based in Bangalore and working directly with the Management Team in India, as well as our other teams based in Paris & Nigeria. You will get to work and experience the different fields of customer support (QA, Email, Social media, Inbound/Collections) and working 5 days a week. Quick and significant career progress can be expected based on performance as the team is growing fast in India. You will be required to respond to all calls and/or email inquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution - including timely escalation of issues to the appropriate support levels.

Company Info:

Address: 91 Springboard 80 Feet Rd, Michael Palaya, New Thippasandra, Bengaluru, Karnataka 560038

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