Fairdeal.Market - Customer Service Role - Retailer Support (1-2 yrs)
Fairdeal.Market, a consumer tech platform that allows businesses to reach consumers with a data-driven approach.
Customer Interaction :
- Respond to retailer's inquiries via phone, email, chat, and social media in a timely and professional manner.
- Maintain relationship with top retailers and resolve customer concerns.
- Provide accurate information about products and services, addressing retailer's concerns and resolving issues effectively.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
Problem Solving :
- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot and resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution, and expediting correction or adjustment.
- Escalate unresolved issues to the appropriate internal teams when necessary.
Data Management :
- Maintain customer records by updating account information.
- Document customer interactions, process customer accounts, and file necessary documents.
Team Collaboration :
- Collaborate with team members to improve customer service and share knowledge.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Work with the social media team to plan, shoot and deliver creative assets including videos at scale.
- Ensure customer satisfaction and provide professional customer support.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
