FabAlley - Executive - Customer Service (1-3 yrs)
Roles & Responsibilities :
1. Manage inbound calls/mails from domestic & international customers
2. Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
3. Strong follow up on cases to ensure final resolution keeping the customer experience in mind.
4. Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
5. Coordinate timely with inter-departments to resolve escalations.
6. Make outgoing calls for follow-up cases and ensure closure.
7. Adhere to business SOP and quality guidelines
8. Manage social media query on Instagram, WhatsApp, Facebook & Twitter
9. Basic MS word & excel skills to manage relevant data on G-drive
Desired Candidate :
1. Good verbal and written communication skills
2. Strong active listening and comprehension skills
3. Telephone etiquettes & Email etiquettes
4. Multi-tasking-To be able to work in a blended process.
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