Product Manager at Mahesha Software Pvt. Ltd
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ezHealthtrack - Executive - Customer Support (0-1 yrs)
We are hiring a talented Technical and Customer Support professional to join our team.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
Requirements
- Any bachelor's degree
- Strong problem-solving skills
- Excellent client-facing skills
- Time-management skills
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Experience working with different operating systems
- Accept constructive criticism and customer feedback regarding their experience with software or IT service
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
