About Our Company :

Our Vision is to be the single solution through which businesses in India complete any financial transaction with their customers, supporting every instrument and method that their customers want to use.

At Ezetap, veterans from payments, hardware, cloud and SaaS industries have joined hands for the sole purpose of ushering in a new era of a frictionless digital payment ecosystem in India.

Ezetap is the only Indian company to be ranked consecutively in 2016 and 2017 by CNBC-USA's list of the top 50 private companies across the world that will disrupt their industry.

Ezetap was Co-founded in 2011 by CEO Abhijit Bose and CTO Bhaktha Keshavachar. Ezetap is backed by top tier investors and leaders in the payment industry including Social Capital, Helion Advisors and American Express.

For more details :

https://www.ezetap.com/

Your Roles and Responsibilities :

- Managing an excellent relationship between our company and our customer.

- Owning the ultimate success of Ezetap customers, including customer on boarding, deployment, retention, and renewal. Ensuring that customers derive maximum value from their investments in Ezetap and fully leverage their subscriptions and services on an ongoing basis.

- Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

- Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.

- Drive and execute customer renewals

- Act as the key interface between the customer and all relevant divisions

- Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner

- Monitor, report and analyze Clients- volumes, forecasts and order conversion

Here is what we need you to have :

- Fanatical about customer success and tenacious at driving long-term customer value.

- Self-starter with a proven track record of driving customer success at all levels.

- Good at Handling stressful situations and deadline pressures well

- Highly data-driven with a commitment to progress. Excited about driving and tracking a consistent engagement process with all customers in your portfolio.

- Excellent at verbal and written communication skills.

- A team player with the highest level of integrity.

- Ability to understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of Ezetap solution within customer environment.

- 6 to 10 years of Customer Relation Management, Sales account management or related experience.

- The links that you build and the actions you take will determine our success today and in the future. Treat your customers as partners and challenge them to grow their business with our solutions.

- We have your on boarding plan laid out :

- 30 days : Learn, be familiar with Ezetap solutions, positioning, competition, and product suite. Internalize Ezetap's customer success stories and Customer Success processes.

- 60 days : Begin to engage your portfolio of customers. Become fluent in their history, their goals with Ezetap, and the Ezetap team supporting them.

- 90 days : Be fully ramped and executing against your initial portfolio of customers. Take ownership of the engagement, retention, and growth of your customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.