Role: Experience Center Manager (Store Manager/ Showroom Manager)

Roles and responsibilities :

- Overall management of the store

- Rostering of Brand Champions to ensure that the store is manned at all times

- Ensure daily, weekly & monthly conversion targets are met for the store

- Ensure leads are being followed up by the team

- Ensure lead allotment is uniform for the Brand Champions

- Ensure finance support is provided to customers with the help of financers

- Ensure sales SOP is being followed by the store team

- Hire, train, motivate, counsel, and monitor the performance of all new-vehicle sales employees

- Maintain an accurate daily log that reflects all sales activities in the Experience Center

- Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system

- Develop, implement and monitor a follow-up system for new-vehicle purchasers

- Maintain teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process

- Conduct daily and weekly sales meetings

- Stay up to date on market trends at all times by conducting analysis and monitoring competitors' activities

- Come up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business

- Produce daily, weekly, monthly quarterly, and yearly sales, KPI, and other communicated reports

- In charge of the stock count, control, and proper record of all stock movements and inventory

- Ensure consistency in customer service by all associates based on established SOPs

- Handle after-sales queries and complaints

- Provide on-job training to the team members

- Ensure strong communication between the associates and transfer of all important information within the team.

Qualifications, Experience & Skills :

- Excellent interpersonal and communication skills

- Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude

- Demonstrable success gained as Store Manager with a recognized retail brand

- Demonstrate leadership capabilities and regularly exceeds expectations

- People skills with the ability to lead and motivate a team

- Ability to work in high-pressure situations and to - think on your feet-

- Strong business acumen-use of business analytics

- Minimum Education - Graduate from recognised University.

- Candidates from Automobile industries will be given first preference.

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